Effective Date: 8/20/2024
At honestsunday.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, this Refund and Returns Policy outlines your options for returning items and obtaining refunds.
1. Return Eligibility
- Time Frame: You have 7 days from the date of delivery to initiate a return.
- Condition: Items must be unused, unwashed, and in the same condition as received, with all original tags and packaging intact.
2. Return Process
- Initiate a Return: To start a return, please contact us at customercare@clothixo.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back.
- Return Shipping: You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.
- Return Address: Vertex Global Inc.
3552 E 7th st Los Angeles, CA,90023
3. Refunds
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
- Partial Refunds: In some cases, only partial refunds are granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).
- Non-Refundable Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Exchanges
- Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately at customercare@clothixo.com. We will arrange for a replacement or provide a refund.
- Exchange Process: If you need to exchange an item for a different size or color, please return the original item following the return process and place a new order for the replacement item.
5. Late or Missing Refunds
- Processing Time: Refunds typically take 7-10 business days to process. If you haven’t received your refund after this period, first check with your bank or credit card company.
- Contact Us: If you’ve done this and still have not received your refund, please contact us at customercare@clothixo.com for further assistance.
6. Contact Us
For any questions or concerns regarding returns or refunds, please contact us at:
Vertex Global Inc.
3552 E 7th st Los Angeles, CA,90023
Email: customercare@honestsunday.com
Phone: 626 404 6499
